Microsoft Dynamics CRM solution is customer relationship management that basically supports following business processes:
Microsoft Dynamics CRM is integrated with Microsoft business applications: MS Word, MS Excel and MS Outlook.
Integration Microsoft Dynamics CRM with other information systems such as ERP or DMS increases level of automation business processes within the company.
Microsoft Dynamics CRM allows dealers and sales representatives, when they are involved in filed work, access to customer information and sales activities via their mobile devices.
Development of specific solutions in .NET technology using familiar programming environments and programming languages makes possibilities of this platform practically unlimited.
In recent years, substantial progress has been made in CRM technology with making it can be used not only for customer relationship management than for management of other relations: partners, employees and citizens.
Using Microsoft Dynamics CRM (CRM 2011) as a platform for developing xRM solutions, the focus of sales activity is slowly moving to many other activities in the field of education, health, justice, human resources etc.
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